General terms and conditions

0. Information prior to contracting

The "General Conditions", which shall apply to all transactions of remote purchase and sale of wine tourism services made by consumers through the Web Site vinasdelvero.es (hereinafter the Web Site), from the time that the COMPANY sends the CONSUMER the General Conditions in the booking confirmation document, and not at any other time before.

These General Conditions will remain in force and will be valid for as long as they are accessible through the Website, if you do not agree with them you should not use this Website.

THE COMPANY reserves the right to modify totally or partially at any time both the General Conditions, as well as all those legal notices, guidelines and / or regulations for use contained in the Web Site and that, as appropriate, replace, complete and / or modify the General Conditions contained herein, without affecting the products that were purchased prior to the modification.

Such modifications may be made, through the Website, by any form admissible in law and shall be binding during the time they are published on the web and until they are not validly modified by subsequent ones.

THE COMPANY informs that the CONSUMER can have access to the General Conditions by clicking on the link "General Conditions of Contract".

However, the COMPANY reserves the right to apply, in certain cases, Special Conditions in preference to these General Conditions when deemed appropriate, announcing them in a timely manner.

In case of contradiction between the terms and conditions expressed in these General Conditions and the Special Conditions, the conditions agreed in the latter instrument will always prevail with respect to those incompatible terms, and only with respect to those products subject to such specific conditions.

The acceptance of this contractual document implies that the CONSUMER:

Has read, understands and comprehends what is set forth herein.
That he/she is a natural person or represents a legal entity with sufficient capacity to contract.
That he/she assumes all the conditions and obligations set forth herein.

1. Intervening parties and identity of the parties

On the one hand,

THE COMPANY is VIÑAS DEL VERO, S.A., N.I.F.: A50155910, registered in the Mercantile Registry of Huesca, Volume 554, Folio 86, Page HU-9980, address in Crta. Barbastro-Naval, Km 3,7, 22300, Barbastro (Huesca), telephone 974302216 and e-mail visitas@vinasdelvero.es.

And, on the other hand,

The CONSUMER, as a guest user without the need to be registered on the Website, on which has full responsibility for use and custody, being responsible for the accuracy of the personal data provided to the COMPANY.

t will only be considered CONSUMER, the natural or legal person who properly accredits his condition and accepts these General Conditions of Contract and the Particular Conditions that, where appropriate, are applicable and that, together with the Legal Notice, Privacy Policy and Cookies Policy, govern our business relationship, from the moment the COMPANY sends the General Conditions in the document confirming the reservation, and not at any other time before.

If you do not agree with any part of the terms, you will not be able to make reservations for the guided tours offered on the website.

In the case of individuals, it is expressly forbidden to book tours by minors or by legal entities that do not meet the requirements set forth in these General Terms and Conditions.

Reservations made from the Website by a minor who misrepresents the information shall be understood to be made under the supervision and authorization of their parents, guardians or legal representatives.

2. Object of the contract

The present General Conditions will regulate the commercial relationship that arises between the COMPANY and the CONSUMER for the reservations of guided tours made through the Web Site.

Taking into account the above, the CONSUMER will only be subject to the General Conditions from the moment he/she receives from the COMPANY all the conditions of the reservation in the booking confirmation document.

The contracting entails the reservation of a specific guided tour, upon payment of a specific price publicly displayed on the Website.

The present Conditions and any document expressly referred to in these constitute the entire agreement between the CONSUMER and the COMPANY in relation to the object of sale and replace any other pact, agreement or previous promise agreed verbally or in writing by the same parties.

The CONSUMER and the COMPANY acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except for what is expressly mentioned in these Conditions.

3. Conditions of access and use of the Web Site

Access to the Website is free of charge, except for the cost of connection through the telecommunications network provided by the access provider contracted by the consumer.

Access to most of the contents of the Web Site is completely free and does not require prior registration, notwithstanding that THE COMPANY conditions the use of some of the services offered on its website to the prior completion of the relevant form, and where appropriate may involve the payment of economic amounts.

Access to the Web Site by minors under 18 years of age is prohibited. However, in the event that access to the Web Site by a minor takes place, it is presumed that such access has been made with prior express authorization of their parents, guardians or legal representatives, without prejudice to the COMPANY reserves the right to make any verifications and checks it deems appropriate.

Under no circumstances the COMPANY will be responsible for the veracity of the data provided by the consumer, so each one will be solely responsible for the information provided to the COMPANY is adequate, accurate and precise or, otherwise, of the possible consequences that may arise from the lack of quality of the data or false or inaccurate statements made.

3.1. Requirements for guest user status

Reservations for guided tours are made as guest users without the need for prior registration.

Natural persons over eighteen (18) years of age and legal entities legally constituted and with sufficient capacity to contract, and that provide through the Website all the information required as mandatory, regarding identification data, billing information and payment method chosen, may act as guest users.

4. Description of the guided tours

In compliance with current legislation and, in particular, with Law 34/2002, of July 11, 2002, on information society services and electronic commerce, THE COMPANY offers on the Website, depending on the type of guided tour in question, information about the tour, the date of the tour and the price.

Guided tours to the Viñas del Vero winery complex can be made according to the established schedules.

To make the guided tour is essential to present the ticket you have received in the email you provided.

Minors attending scheduled visits must be accompanied by at least one adult.

Pets are not allowed during the visits.

The availability of the guided tours offered by the COMPANY through the Website may vary depending on the demand of the CONSUMERS.

Although the COMPANY periodically updates the schedule of visits, the date requested by the CONSUMER may not be available at that time. In such a case, the COMPANY will contact the consumer by email or phone call to resolve the incident in your reservation, proposing a new alternative date or proceed to the cancellation of the reservation.

4.1. Indication and validity of prices

The prices of the products are always shown in the Euro currency (€) and include the corresponding Value Added Tax (VAT) or other taxes that may be applicable and that will at all times be those in force.

The prices shown on the Website apply exclusively to reservations of guided tours made through the Website and during the time they remain published and automatically applied by the recruitment process in the last phase of the same.

THE COMPANY expressly reserves the right to modify prices at any time without prior notice. However, in any case, the rates in force at the time of making the corresponding reservation shall apply.

Any payment made to the COMPANY shall entail the issuance of an invoice in the name of the CONSUMER. This invoice will be automatically sent to the e-mail address provided by the CONSUMER.

The CONSUMER by checking the box "I authorize and request the sending of the purchase invoice in electronic format" shown at the end of the contracting process, authorizes and gives his express consent to the COMPANY so that the purchase invoice of the reservation is issued and sent by the COMPANY to his email in electronic format .pdf, except in the case that the CONSUMER does not authorize it and expressly requests the sending of the invoice of the reservation in paper format by regular mail.

To do this, you can contact Customer Service at telephone 974302216 or send an email to the address visitas@vinasdelvero.es and request the purchase invoice of your reservation in paper format which will be sent by the COMPANY by regular mail to the address indicated by the CONSUMER.

For any information about the reservation, the CONSUMER should contact the COMPANY through the telephone number 974302216 or the email address visitas@vinasdelvero.es.En. In any case, the reservation number that was assigned and indicated in the email confirmation of the reservation should be indicated in the subject of the message or in the call made.

5. Reservation process

The contracting procedure, as well as the subsequent communications on the website can only be carried out in Spanish.

In the event that it could be carried out in another language it will be indicated before starting the contracting procedure.

The CONSUMER, may make reservations for guided tours offered by the COMPANY, as a guest user, without prior registration must provide freely and voluntarily personal data that will be required in the corresponding form.

In any case, the contracting platform of the COMPANY will inform the CONSUMER, once the contracting procedure is completed, via email, regarding all the characteristics, price, date of contracting and day of the guided tour.

The CONSUMER is informed that in accordance with the requirements of Article 27 of Law 34/2002, of July 11, 2002, on information society services and electronic commerce, the contracting procedure will follow the following steps:

1. The CONSUMER, as a guest user, without the need to be registered, in order to make the reservation of the guided tour, must select in the calendar shown the availability of the desired date and the number of visitors (adults and/or minors) that will take the tour and add them to his/her "Shopping Cart", by clicking on the "Add to Cart" button.

2. The CONSUMER will be able to check that his/her reservation has been correctly added to his/her "Shopping Cart" basket, showing a detailed summary of the reservation, comprising:

Description of the service

Date of the visit

Unit price

Number of visitors (adults and/or children)

Subtotal

Total (VAT included)

3. The CONSUMER will then be shown an electronic form to be filled in with his/her invoicing data.

4. Before proceeding with the booking, the CONSUMER must carefully read these general terms and conditions and the basic data protection information made available to him/her, accepting them in their entirety by ticking the following "check-box" checkbox:

□ I accept the conditions of use and contracting.

□ I have read and agree with the information on data protection of González Byass.

5. As payment system for its reservation the CONSUMER will use any of the payment methods established by THE COMPANY on the website.

6. The reservation will be processed once the CONSUMER clic on the button "Proceed to payment" located at the bottom of the page.

7. Once the reservation has been made, the CONSUMER will be sent, to the e-mail address indicated for this purpose, a confirmation of the reservation made, "Proof of Purchase", which will serve as proof of the transaction, along with the tickets together with the ticket/s, which may be printed on paper and which must be presented to access the Viñas del Vero winery complex. The booking confirmation and the Proof of Purchase will not be valid as an invoice.

The communications, purchase orders and payments involved during the transactions carried out on the Website could be archived and kept in the computerized records of the COMPANY in order to constitute a means of proof of the transactions, in any case, respecting the reasonable conditions of security and the laws and regulations in force in this regard that are applicable, and particularly taking into account the REGULATION (EU) 2016/679 of the EUROPEAN PARLIAMENT and of the COUNCIL, of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (GENERAL DATA PROTECTION REGULATION - GDPR EU 2016/679) and in the Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD 3/2018), and the rights of consumers in accordance with the privacy policy of this Website.

6. Technical means to correct errors

The CONSUMER is informed that in the event that he/she has provided erroneous data at the time of formalizing his/her reservation on the Website, he/she may modify them by contacting the COMPANY through the contact form on the Website, by sending an e-mail to visitas@vinasdelvero.es or by contacting the CUSTOMER SERVICE at telephone number 974302216.

7. Methods of payment

To proceed with the payment of the reservation, the CONSUMER must follow each and every one of the instructions displayed on the Website. The payment of the guided tour reservation can only be made through the payment methods indicated at any given time on the Website.

In the case of payment by credit and/or debit card, the payment will be subject to verifications and authorizations by the issuing entities, but if said entity does not authorize the payment, it will not be possible to continue with the purchase procedure initiated, and the reservation will be automatically cancelled, and the purchase of the requested service will be understood as not having been carried out. The amount of the price of the service, as well as any applicable tax, will be shown at the moment of formalizing the reservation.

All payment orders are identified by a code, generated by the payment provider, without which no transaction will be authorized by the corresponding bank. This code will be used by the COMPANY to be able to make the corresponding payments without the need to store the data of the payment card.

In any case, the COMPANY will store the data provided by the CONSUMERS through the payment gateway in its own computer systems, and will only be retained while the purchase is made, the payment is made and until the withdrawal period has elapsed.

The payment of the reservation can be made through the following method:

Credit and/or debit card: The Website has installed the e-commerce payment gateway REDSYS of the entity CAIXA BANK. All data provided for these purposes are encrypted to ensure maximum security. They are hosted on a secure server certified according to the "Secure Socket Layer" protocol. Both personal and banking data will be protected with all the security measures established by REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation - GDPR EU 2016/679) and by the Organic Law 3/2018 of December 5, 2018, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD 3/2018) and with complete confidentiality. In no case will the data provided by CONSUMERS through the payment gateway be stored, and will only be retained while the purchase is made, the payment is made and until the withdrawal period has elapsed.
The CONSUMER's purchase may be postponed for the anti-fraud check. It may also be suspended for a longer period of time for a more rigorous investigation to avoid fraudulent transactions.

8. Legal right of withdrawal

8.1. Information on the exercise of the legal right of withdrawal

The CONSUMER has the recognized right of withdrawal of the purchase made through the Website and therefore, if not satisfied, and provided that the nature of the service purchased allows it, may return it within a maximum period of fourteen (14) calendar days from receipt of confirmation of the scheduled reservation, without justification and without penalties for its exercise.

To exercise the right of withdrawal, the CONSUMER must notify its decision to withdraw from the contract through a statement made in any form admitted by law. You may use the standard withdrawal form below, although its use is not mandatory.

8.2. Model of withdrawal form

Details of the COMPANY:

VIÑAS DEL VERO, S.A.

TAX IDENTIFICATION NUMBER: A50155910

Address Crta. Barbastro-Naval, Km 3,7, 22300, Barbastro (Huesca) Tel. 974302216 Extension 1 and 2| E-mail: visitas@vinasdelvero.es.

I hereby inform you that I withdraw from the purchase/sale contract for the following service __ contracted on ___.

Reservation number

Date of visit

Consumer name

Consumer's address

E-mail consumer

Signature

Date

To exercise the right of withdrawal, the CONSUMER must notify the COMPANY its decision to withdraw from the purchase contract through written communication addressed to the postal address Crta. Barbastro-Naval, Km 3.7, 22300, Barbastro (Huesca) or by email to visitas@vinasdelvero.es. If you choose this option, we will inform you promptly by e-mail of the receipt of such withdrawal.

Click here to download the withdrawal form.

8.3. Consequences of the right of cancellation

In case of withdrawal, the COMPANY will reimburse the consumer the full amount of the scheduled reservation, before fourteen (14) calendar days have elapsed from the date on which it has been informed of the decision to withdraw from the consumer contract using the same means of payment used by the consumer for the initial transaction, unless the consumer has expressly provided otherwise and provided that the consumer does not incur any costs as a result of the refund.

To meet the withdrawal period, it is sufficient that the communication concerning the exercise by the consumer of this right is sent, in the form and substance described, before the expiry of the relevant period.

8.4. Exceptions to the right of withdrawal

The right of withdrawal shall not apply to contracts referred to in Article 103 of Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the General Law for the Protection of Consumers and Users and other complementary laws and, in particular, including but not limited to, in the following cases:

The provision of services, once the service has been fully executed, when the execution has begun, with prior express consent of the consumer and with the recognition on his part that he is aware that, once the contract has been fully executed by the entrepreneur, he will have lost his right of withdrawal.
The supply of goods made to the specifications of the consumer and user or clearly personalized.
The supply of accommodation services for purposes other than housing, transport of goods, car rental, food or services related to leisure activities, if the contracts provide for a specific date or period of performance.

The right of withdrawal of the CONSUMER is extinguished in advance if the COMPANY, with the express consent of the CONSUMER or at the initiative of the latter, has already fully executed the provision of the contracted service before the expiration of the withdrawal period, in this case that the programmed guided tour to the Viñas del Vero winery complex or any of the contracted wine tourism services have already been carried out.

Thus, the CONSUMER has no right of withdrawal if he has ordered the provision of a service to the COMPANY before the expiration of the withdrawal period.

9. Booking terms and conditions

9.1. Booking terms and conditions

The use and processing of any scheduled guided tour reservation at the Viñas del Vero winery complex implies the acceptance of these general terms and conditions. Reservations cannot be made without prior acceptance of these conditions.

9.2. Consumer information

The consumer is obliged to provide correct and truthful information so that your reservation can be made, especially your name and contact details requested.

9.3. Payment of reservations

Reservations are paid when hiring through the means of payment made available by the COMPANY. From that moment the conditions of cancellation or modification come into force.

9.4. Documentation

The consumer will receive an email with information about the reservation and the corresponding ticket(s). The ticket may be requested by staff of the COMPANY during the development of the scheduled guided tour, so the consumer must always carry it with him to prove his status as a visitor of the Viñas del Vero winery complex.

10. Cancellation of reservations

10.1. Cancellation of the reservation by the consumer

The CONSUMER is free to cancel the reservation at any time. If this cancellation involves any penalty the COMPANY will inform the CONSUMER of the details of such penalty.

To cancel a reservation the consumer must send to the email address visitas@vinasdelvero.es a cancellation request using the same email in which the consumer has been informed of the confirmation of his reservation. A reservation is considered cancelled when the consumer has received confirmation of his request.

Cancellation of reservations may result in a charge to the consumer. Each tour offered has its own cancellation conditions, which may vary depending on the date on which the cancellation is communicated.

The CONSUMER may cancel a reservation made through the website under the conditions set forth in the cancellation and refund policies applicable in each case according to the detailed information provided by the COMPANY for each scheduled guided tour.

The options provided for cancellation of the advance reservation with payment made by the CONSUMER are as follows:

Cancellation of the reservation made at least 24 hours in advance, the amount paid as entrance fee/s will be refunded 100%, no cancellation fee being applied, proceeding the COMPANY to the refund of all amounts paid.
Cancellation of the scheduled reservation made less than 24 hours in advance and without a justified cause, no refund of the amounts paid will be made.

It is not possible to cancel reservations whose start time is less than 24 hours, or visits that have been made or are being made at the time the reservation is made.

Reservations whose start time is less than 24 hours, or visits that have been made or are being made at the time the consumer intends to cancel, cannot be cancelled.

Specifically, the consumer will not be considered entitled to cancel his or her reservation if he or she telephones or otherwise advises the same day of the visit indicating his or her inability to attend the contracted activity at the scheduled time, due to an error in making the reservation, or for any other reason stated on the day of the scheduled visit. In such cases there will be no refund of the entrance fee.

To cancel a reservation the consumer must send to the email address visitas@vinasdelvero.es a cancellation request using the same email in which the consumer has been informed of the confirmation of his reservation. Any cancellation that is not made using the above procedure will not be accepted.

In case of cancellation at the request of the consumer, the COMPANY will reimburse the total price of the ticket/s, by the same means used to make the payment of the reservation, within a maximum period of 14 calendar days set by current regulations from the cancellation of the reservation.

10.2. Cancellation of reservations by the employer

It may happen that, on occasion, scheduled guided tours offered by the COMPANY are cancelled; for example, as a result of weather conditions, force majeure, off-season activities or if the minimum number of tickets sufficient to carry out the guided tour have not been sold.

The COMPANY may communicate the cancellation of the scheduled guided tour for the following reasons:

Due to unfavorable weather forecast when the same affects the development of the scheduled guided tour or poses a risk to consumers. Based on the data extracted by state meteorological source, the COMPANY will decide and communicate directly to the consumer at least 24 hours in advance such circumstance, before which the consumer may:
- Continue with the guided tour by decision of the consumer, in the event that the weather conditions do not pose any risk to the consumer, not reimbursing any amount in the event of final cancellation of the same, regardless of whether the activity has begun or not. In the event that weather conditions may pose a risk to the consumer, the power to start the activity will depend exclusively on the COMPANY.
For other circumstances due to force majeure.

In case of cancellation by the COMPANY, the total price of the reservation will be refunded to the consumer, by the same means used to make the payment of the reservation, within a maximum period of 14 calendar days set by law from the cancellation of the reservation.

11. Modification of reservations

To modify a reservation, the consumer must send an email to visitas@vinasdelvero.es or by phone at 974302216 Extension 1 and 2 requesting a modification of the date of the cancellation visit using the same email address provided for the reservation. The consumer will receive an email confirming the requested date change.

The change of the date of the visit does not imply any cost for the CONSUMER.

To know the steps to be followed for the cancellation or cancellation of your reservation you can contact directly our CUSTOMER SERVICE AND AFTER-SALES SERVICE through the telephone number 974302216 or email visitas@vinasdelvero.es.

Click here to download the complaint forms.

12. Information on the processing of personal data

In accordance with the provisions of REGULATION (EU) 2016/679 of the EUROPEAN PARLIAMENT and of the COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (GENERAL DATA PROTECTION REGULATION - GDPR EU 2016/679) and the Organic Law 3/2018 of 5 December, of Personal Data Protection and guarantee of digital rights (LOPDGDD 3/2018), THE COMPANY informs consumers of the Website that all personal data provided by filling in the electronic contact or registration forms existing on the Website, by sending emails to the various email accounts under the Internet domain vinasdelvero. es is part of the Register of Processing Activities (RAT) of the COMPANY that will be updated periodically in accordance with the provisions of the RGPD EU 2016/679, for use by the various departments of the company in order to provide the consumer with our services, give them processing (management and collection of bookings of scheduled guided tours), send the newsletter about the COMPANY's offers, promotions and recommendations, as well as send commercial communications about our wine tourism services by letter, telephone, email, SMS/MMS, WhatsApp, Telegram or other equivalent means of electronic communication, provided that the interested party has consented to the processing of their personal data for this purpose.

The legitimacy of the processing is based on the performance of a contract to which the data subject is a party or for the implementation upon request of the data subject of pre-contractual measures or by obtaining the express consent of the data subject. We will retain your personal data for as long as there is a mutual interest in doing so, from the time you give us your consent until you revoke it or request the restriction of processing. In such cases, we will keep your data blocked for the legally required periods of time. The data will not be disclosed to third parties, unless legally required.

By entering your data in the electronic forms on the Website the CONSUMER gives explicit and unequivocal consent to the COMPANY to proceed, in compliance with the purposes mentioned in the preceding paragraph, to the processing of personal data provided.

Such data will not be transferred by the COMPANY to third parties without the explicit and unequivocal consent of the CONSUMER. All this, without prejudice to the duty of collaboration of the COMPANY, before the competent administrative and judicial bodies that may require data from the affected CONSUMER.

Likewise, the COMPANY informs the CONSUMER of the possibility of exercising the rights of access to personal data, rectification, deletion (right to be forgotten), limitation of processing, data portability, opposition to processing and not to be subject to automated individual decisions and, when the processing is based on consent, the right to withdraw it at any time, through the e-mail address lopd@tiendagonzalezbyass.com, attaching the affected party, in both cases, a legally valid proof of identity, such as a photocopy of the ID card / passport, and clearly indicating the right you wish to exercise.

If you consider that the processing does not comply with the regulations in force or you consider your rights have been violated, you may also file a complaint with the Spanish Supervisory Authority at https://www.aepd.es. You can consult our Privacy Policy at https://www.vinasdelvero.es/legales.

13. Liability and disclaimer of liability

THE COMPANY cannot guarantee the technical continuity of the online store of the Website, the absence of failures or interruptions of service or that the Website will be available or accessible one hundred percent of the time. The Web Site is hosted on a secure server and with the necessary SSL security certificate, these being the tools available to the COMPANY to control the absence of viruses, worms or any other harmful computer element.

In no case, the unavailability of the Web Site, or the existence of failures in the same, will entitle in any way the CONSUMER or third parties, to claim by any concept any type of remuneration or compensatory benefit.

14. Intellectual and industrial property

The Web Site, including but not limited to programming, editing, compilation and other elements necessary for its operation, designs, logos, text and / or graphics are the property of the COMPANY or if you have a license or express authorization from the authors.

All the contents of the Web Site are duly protected by the regulations of intellectual and industrial property, as well as registered in the corresponding public records.

The total or partial reproduction, use, exploitation, distribution and marketing, requires in any case of prior written authorization by the COMPANY.

Any use not previously authorized by the COMPANY will be considered a serious breach of the intellectual or industrial property rights of the author.

The designs, logos, text and / or graphics outside the COMPANY and that may appear on the Web Site belong to their respective owners, themselves responsible for any dispute that may arise in respect thereof.

THE COMPANY recognizes in favor of their owners the corresponding industrial and intellectual property rights, not implying its mere mention or appearance on the Web Site the existence of any rights or responsibility of THE COMPANY on them, nor endorsement, sponsorship or recommendation by the same.

15. Links

The establishment of a hyperlink does not imply in any case the existence of relations between the COMPANY and the owner of the Web Site in which it is established, nor the acceptance and approval by the COMPANY of its contents or services.

Those who intend to establish a hyperlink must previously request written authorization to the COMPANY. In any case, the hyperlink will only allow access to the home-page or home page of the websites, must also refrain from making false, inaccurate or incorrect statements or indications about the COMPANY, or include illegal content, contrary to morality and public order.

THE COMPANY is not responsible for the use that each CONSUMER makes of the information made available on the Web Site or the actions taken on the basis of the same.

The COMPANY does not assume any responsibility for the information contained in third party web pages that can be accessed by "links" or links from any web page owned by the COMPANY. The presence of "links" or links on the Web Site of the COMPANY is for informational purposes only and in no case a suggestion, invitation or recommendation about them.

16. General

The present conditions have been exposed in due time, in accordance with current legislation. Furthermore, THE COMPANY makes these General Terms and Conditions available to you, so that they can be stored and reproduced, thus complying with the legal duty of prior information.

Click here to download the General Terms and Conditions.

THE COMPANY reserves the right to modify, at any time, and without prior notice, the presentation and configuration of the online store of the Website, the functionalities of the same and / or the contents incorporated therein. As well as to cease the provision of services at any time, keeping intact the commercial obligations or of any kind acquired until that time.

In the event that any provision or provisions of these Conditions of Purchase were considered null or unenforceable, in whole or in part, by any Court, Tribunal or competent administrative body, such invalidity or unenforceability shall not affect the remaining provisions. In such case, the clause or clauses affected shall be replaced by another or others that have the most similar effects to those of the replaced clauses.

17. Customer service and after-sales service

To make any kind of query, make a suggestion, or submit a complaint or claim regarding the booking of guided tours, you can do so by filling out the contact form on the Website, through the email address visitas@vinasdelvero.es or by calling Customer Service at telephone 974302216 Extension 1 and 2, during the following hours:

monday to friday from 10:00 am to 5:00 pm (uninterrupted hours)
Saturdays from 10:00 a.m. to 2:00 p.m.
Sundays and local, regional and national holidays closed.

18. European Online Dispute Resolution Platform

In the event that the consumer has had a problem with the provision of an online service, you can use this means to submit any claim in connection with such sale or service, as well as opt for out-of-court settlement of the dispute.

Pursuant to the provisions of Article 14.1 of Regulation (EU) 524/2013 applicable throughout the European Union and Law 7/2017 of 2 November, which transposes into Spanish law Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on alternative dispute resolution in consumer matters, THE COMPANY makes available to consumers of the Website the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=ES.

Through this link, the CONSUMERS of the Website will be able to access the European Platform for Online Dispute Resolution in consumer matters (ODR).

19. Events beyond our control

We shall not be liable for any failure or delay in the performance of any of our obligations where such failure or delay is due to events beyond our reasonable control ("Force Majeure Event").

Force Majeure Causes shall include any act, event, failure to exercise, omission or accident beyond our reasonable control and among others, the following:

Strikes, lockouts or other industrial action.
Civil commotion, riot, invasion, terrorist threat or attack, war (declared or not) or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or any other natural disaster.
Inability to use trains, ships, airplanes, motor transport or other means of transportation, public or private.
Impossibility of using public or private telecommunications systems.
Acts, decrees, legislation, regulations or restrictions of any government or public authority.

Obligations shall be deemed to be suspended for the period during which the Force Majeure Event continues, and we shall have an extension of time to perform such obligations for a period of time equal to the duration of the Force Majeure Event. We will use all reasonable efforts to bring the Force Majeure Event to an end or to find a solution that will allow us to

20. Jurisdiction

These General Conditions are governed by Spanish law. For the resolution of all disputes or questions relating to this website or the activities developed in it, will apply Spanish law, to which the parties expressly submit themselves, being competent for the resolution of all disputes arising from or related to its use the Courts and Tribunals of Huesca, unless the user is a consumer, in which case the parties submit to the Courts and Tribunals of the domicile of the consumer.

If any clause included in these General Conditions is declared totally or partially null or ineffective, such nullity or ineffectiveness will only affect such provision or the part of it that is null or ineffective, subsisting these General Conditions in everything else and considering such provision in whole or in part as not included.

Likewise, these conditions are subject to any other provision, regulation or law that is directly or indirectly applicable.